Shipping, Returns & Exchanges
7-Day Return & Exchange Policy
At INDONIUM, we want you to shop with confidence. If you're not completely satisfied with your purchase, you can request a return or exchange within 7 days of receiving your order.
Return & Exchange Eligibility
- Products are eligible for return or exchange within 7 days from the date of delivery.
- Items must be unused, unwashed, undamaged, and in their original condition.
- All original tags and packaging must be intact.
- Returns or exchanges requested after 7 days will not be accepted.
Exchange Policy
- Free exchange is available only on selected products and promotional offers.
- For other products, exchange or shipping charges may apply, depending on the product, location, and reason for the exchange.
- If you receive a damaged, defective, wrong, or missing product, there will be no additional charges for the exchange or replacement after verification by our support team.
How to Request a Return or Exchange
To request a return or exchange, email us at onestep@indonium.in with:
- Order Number
- Your Name
- Reason for Return or Exchange
- Clear photos of the product
- An unboxing video (required for damaged, defective, or incorrect products)
Our support team will review your request within 24 hours and guide you through the next steps.